Order Now

Terms and Conditions

Welcome to Cascara Coffee!
By using our website, placing an order, or visiting our café, you agree to follow these Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing our website or services, you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws.
If you do not agree, please do not use our services.

2. Services & Availability

  • Cascara Coffee may update, modify, or discontinue any part of the website or services (including menu items and pricing) without prior notice.
  • While we strive for accuracy, errors in pricing or product descriptions may occur. We reserve the right to correct them.
  • Service availability, including delivery areas and timings, may vary.

3. Orders & Payments

  • All orders are subject to acceptance and availability.
  • Payments are processed securely via trusted payment gateways. We do not store card details.
  • We reserve the right to cancel orders in case of fraud, unauthorized activity, or technical errors.

4. Refunds & Cancellations

  • Orders can be canceled only before preparation begins.
  • Refunds will be processed as per our policy.
  • Food and beverages cannot be returned once prepared due to hygiene reasons.

5. Customer Conduct

By using our services, you agree not to:

  • Engage in unlawful or harmful activities
  • Share offensive or misleading content
  • Attempt to disrupt our website or systems

Cascara Coffee reserves the right to restrict access or deny service in case of misuse.

6. Intellectual Property

All content on this website (text, images, logos, menus, designs) is owned by Cascara Coffee.

You may not copy, reproduce, or use any content without written permission.

7. Liability Disclaimer

  • We aim to keep all information accurate, but cannot guarantee error-free service.
  • We are not responsible for any losses due to delays, downtime, or inaccuracies.
  • Customers must inform us of any allergies or dietary restrictions before ordering.

8. Third-Party Links

Our website may include links to external platforms (delivery apps, payment gateways).
We are not responsible for their content or policies.

9. Changes to Terms

We may update these Terms & Conditions at any time.
Changes will be posted on this page with an updated date. Continued use means acceptance.

10. Governing Law

These terms are governed by the laws of India.
Any disputes will be handled in Delhi jurisdiction.

11. Contact Us

📧 operations01@cascaracoffee.in
đź“ž +91 7042559578

Return and Refund Policy

At Cascara Coffee, we prepare every order with care. Since our products are perishable and made fresh, we do not accept returns once an order is served or delivered.

However, if you experience any issue such as:

 

  • Wrong item received
  • Quality concerns at the time of service
  • Payment charged but order not delivered
     

 

Please inform our staff immediately or contact us at operations01@cascaracoffee.in. After reviewing the situation, we may offer a replacement or a refund at our discretion.

Refunds (if approved) will be processed to your original method of payment within 5–7 business days.

Thank you for your understanding and support.

Have a comment or a question? Ready to place your order for delivery or pickup?

Use the form above or give us a call and we can get your order ready for you.  Send us a message, and we will get back to you as soon as possible.

Order Now

Company Link

Follow Us

Email

Contact us

Open Hour

Our Location

Get Directions